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Privacy Policy

At Insane Agent ("we," "our," "us"), we value the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you use our website and services (collectively, the "Services"). By accessing or using our website and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our Services:

Personal Information: When you register for an account or use our Services, we may collect personal information, such as your name, business name, email address, phone number, payment information, and any other information you provide during registration or through communications with us. Business Information: As part of our Services, we collect information related to your business operations, including data about customer interactions, communications (including outbound calls and texts), and any other data processed through our AI-powered systems. Usage Data: We may collect information about how you access and use our website and Services, including your IP address, browser type, operating system, the pages you visit on our website, the time and date of your visit, and other diagnostic data. Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, analytics) to monitor activity on our website and to store certain information, such as preferences and login details.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide and Improve Our Services: To offer our AI-powered tools and support to small businesses, process your transactions, and ensure the smooth operation of our platform. Customer Support: To communicate with you about your account, provide customer service, and address any inquiries or issues. To Communicate with You: To send promotional or informational messages (via email, text, or other methods) related to our Services, updates, and any changes to our policies, or to respond to your inquiries. Analytics and Service Optimization: To monitor usage and improve our website and Services, personalize user experiences, and improve our AI agents’ performance. Compliance and Legal Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. However, we may share your information in the following ways:

Service Providers: We may share your personal and business information with third-party vendors, service providers, or contractors who perform services on our behalf, such as payment processors, cloud storage providers, and communication platforms. These providers are required to use your information only as necessary to perform their services and must comply with strict confidentiality obligations. Legal Requirements: We may disclose your personal or business information if required to do so by law or in response to valid requests from governmental authorities, such as a court or regulatory agency. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if any of your personal information becomes subject to a different privacy policy. Compliance with Communications Regulations: As part of our Services, if you use outbound calling or texting, we may share necessary information with telecommunications providers or regulatory bodies to ensure compliance with communication laws, such as the Telephone Consumer Protection Act (TCPA) and 10-digit long code (10DLC) regulations.

4. Security of Your Information

We take reasonable precautions to protect your personal and business information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption protocols, and other industry-standard security measures to protect the information you provide to us.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account or stop using our Services, we may retain your information for a reasonable period to comply with legal obligations or resolve disputes.

6. Your Rights and Choices

Access and Update: You have the right to access, update, or correct your personal information by logging into your account or contacting us directly. Opt-Out of Communications: You may opt-out of receiving promotional emails, text messages, or other communications by following the unsubscribe instructions provided in the message or by contacting us directly. Please note that you may still receive transactional communications related to your account or Services. Request Deletion: You can request the deletion of your personal and business information by contacting us. Please note that we may retain certain data as required by law or for legitimate business purposes.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

If you are accessing our Services from outside of the United States, please note that your personal and business information may be transferred to and stored on servers located in the United States or other countries. By using our Services, you consent to the transfer of your information across borders.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make any material changes, we will notify you by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.